TexVent Renewal Refund & Cancellation Policy
Introduction
At TexVent Renewal, located in Dayton, TX, we pride ourselves on offering exceptional air duct and HVAC cleaning services. We recognize that sometimes circumstances can change unexpectedly, and we are committed to providing clear guidelines regarding cancellations and refunds. This policy outlines our terms regarding cancellation notices, partial refunds, weather delays, and our unhappiness guarantees.
_Last updated: 2026-05-03_
Cancellation Notice
If you need to cancel your scheduled service, we kindly request a minimum of 24 hours' notice prior to your appointment. This allows us to manage our schedule effectively and offer the time slot to other clients in need of our services. To cancel your service, please contact our office directly by phone or email.
Should you fail to provide adequate notice, a cancellation fee of 25% of the total service cost may be applied. We believe this policy encourages a respectful and considerate environment for both our clients and our team.
Partial Refunds
In the event that a service has been paid for but needs to be canceled after the cancellation notice period has lapsed, TexVent Renewal will offer a partial refund, reflecting the work performed prior to the cancellation.
For instance, if you have scheduled a comprehensive air duct cleaning and only a portion of the service has been completed prior to the cancellation, we will refund the remaining balance, less the amount for the completed work. Please note, any materials purchased specifically for your service will also be deducted from the refund amount as these costs are incurred directly for your appointment.
Weather Delays
At TexVent Renewal, we understand the unpredictability of Texas weather. If your scheduled appointment is impacted by severe weather conditions, we will do our utmost to notify you promptly and reschedule your service at no additional charge. In such cases, we will not charge any cancellation fees, and we will work with you to find a new appointment time that suits your schedule.
Safety is our priority, and we will never risk the well-being of our clients or technicians in hazardous conditions.
Unhappiness Guarantee
Your satisfaction is of the utmost importance to us. If, for any reason, you are not completely satisfied with our work, we encourage you to contact us within 72 hours of your service. We will take the necessary steps to address your concerns promptly.
At TexVent Renewal, we believe in the craftsmanship of our services. Should we fail to meet your expectations, we will strive to rectify the issue. If, after our efforts, you remain unsatisfied, we will provide a partial refund based on the scope of work performed.
Contact Information
For cancellations, refunds, or any inquiries regarding our services, please do not hesitate to reach out to us: - Phone: [Your Contact Number] - Email: [Your Contact Email] - Office Hours: Monday to Friday, 9 AM - 5 PM
Conclusion
At TexVent Renewal in Dayton, TX, we are dedicated to providing you with superior air duct and HVAC cleaning services. Our refund and cancellation policy reflects our commitment to transparency and respect for our clients' needs. We appreciate your understanding and cooperation in adhering to these guidelines.
We look forward to serving you, ensuring your home maintains a clean and healthy environment.